Privacy Policy

Last Updated: August 15, 2026

At TheShellSmith, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, make a purchase, contact us, or otherwise interact with TheShellSmith.

TheShellSmith provides mobile phone cases, tablet cases, laptop cases, and related accessories. By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Full name
Email address
Phone number
Billing address
Shipping address
Account information
Order and purchase history
Product preferences
Customer service communications
Information you provide through forms, reviews, or inquiries

When you make a purchase, payment information may be collected and processed by our payment service providers. We generally do not directly store complete credit or debit card details.

We may also automatically collect certain technical information when you use our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate location derived from technical information
Date and time of visits
Website interactions
Cookie and similar technology information

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange shipping and delivery
Process payments and refunds
Create and manage customer accounts
Provide order confirmations and shipping updates
Respond to customer service requests
Communicate with you regarding your purchases
Prevent fraud and unauthorized transactions
Maintain and improve our website
Understand how customers use our website
Recommend relevant products
Manage promotions and special offers
Send marketing communications where permitted
Comply with applicable legal and regulatory requirements

We only use personal information for legitimate business purposes and as otherwise permitted or required by applicable law.

3. Order and Payment Information

When you purchase a product from TheShellSmith, we collect the information necessary to complete your transaction, including your contact, billing, shipping, and order information.

Payments may be processed through third-party payment processors. These providers may collect and process payment information according to their own privacy policies and security procedures.

TheShellSmith does not sell your payment card information.

4. Shipping and Delivery

To deliver your order, we may share necessary information such as your:

Name
Shipping address
Phone number
Email address
Order and delivery details

with courier companies, postal services, fulfillment providers, or other logistics partners involved in completing your delivery.

These parties receive only the information reasonably necessary to provide their services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide and improve website functionality.

Cookies may be used to:

Remember items in your shopping cart
Keep you signed into your account
Remember your preferences
Analyze website traffic
Understand website performance
Improve the shopping experience
Measure advertising effectiveness
Provide relevant marketing or advertising

You may be able to manage or disable cookies through your browser settings or through any cookie preference tools available on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

6. Analytics and Advertising

We may use third-party analytics, advertising, and marketing services to better understand how visitors interact with our website and to improve our products and marketing.

Depending on the services enabled on our website, these providers may collect information through cookies, pixels, tags, or similar technologies.

Such providers process information according to their respective privacy policies and contractual obligations.

Where required by applicable law, we will request appropriate consent before using non-essential advertising or analytics technologies.

7. Marketing Communications

If you subscribe to our newsletter, promotional messages, or marketing communications, we may use your email address or other contact information to send:

New product announcements
Special offers
Promotional campaigns
Discounts
Product recommendations
Other TheShellSmith updates

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in our marketing communications.

Transactional communications relating to purchases, payments, deliveries, returns, refunds, or account security may still be sent even if you unsubscribe from promotional messages.

8. How We Share Your Information

We may share personal information with trusted service providers that assist us in operating our business, including:

Payment processors
Shipping and courier companies
Website hosting providers
E-commerce platform providers
Email and communication providers
Analytics providers
Marketing and advertising providers
Fraud prevention providers
IT and security service providers
Professional advisers where necessary

We may also disclose information where required by law, regulation, court order, legal process, or governmental request.

We may share information when reasonably necessary to protect the rights, property, security, or safety of TheShellSmith, our customers, or others.

If TheShellSmith is involved in a merger, acquisition, restructuring, sale, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

9. Selling Personal Information

TheShellSmith does not sell personal information for money.

However, certain privacy laws may define some forms of advertising-related data sharing more broadly as a “sale,” “sharing,” or similar activity.

Where applicable, customers may have rights to opt out of certain advertising-related uses of their personal information.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account passwords and login credentials confidential.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Complete orders
Maintain transaction records
Provide customer support
Prevent fraud
Resolve disputes
Meet accounting requirements
Meet tax requirements
Comply with applicable legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

12. Your Privacy Rights

Depending on where you live and the privacy laws applicable to you, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain uses of your personal information
Withdraw consent where processing is based on consent
Request a copy of certain information
Opt out of certain marketing communications
Opt out of certain advertising-related data uses where applicable

These rights are not absolute and may be subject to exceptions under applicable law.

To submit a privacy-related request, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

13. International Customers

If you access or purchase from TheShellSmith from another country, your personal information may be processed or stored in countries other than the country where you live.

Where required, we take appropriate measures regarding international transfers of personal information in accordance with applicable privacy laws.

14. Children’s Privacy

TheShellSmith’s website and products are not intended to collect personal information directly from young children.

We do not knowingly collect personal information from children where parental or guardian consent is legally required.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and, where appropriate, delete the information.

15. Third-Party Websites

Our website may contain links to websites, applications, social media platforms, or services operated by third parties.

TheShellSmith is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party service you use.

16. Social Media

If you interact with TheShellSmith through social media platforms, the platform may collect and process information about your activity according to its own privacy policy.

Information you make publicly available on social media may also be visible to TheShellSmith and other users.