Shipping Policy

Last Updated: August 15, 2026

At TheShellSmith, we aim to process and deliver your orders safely and efficiently. We work with trusted courier partners, including DHL and UPS, to provide reliable shipping for our mobile phone cases, tablet cases, laptop cases, and related accessories.

1. Order Processing

Orders are processed after successful payment confirmation.

Please note that processing times may vary during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Once your order has been dispatched, delivery time will depend on your shipping location.

2. Estimated Delivery Times

Our standard estimated delivery times are:

  • Same City: Delivery within 24 to 48 hours
  • Same State: Delivery within approximately 2 working days
  • Different State: Delivery within approximately 3 to 5 working days

Delivery estimates begin after the order has been processed and handed over to the courier.

3. Courier Partners

TheShellSmith primarily works with:

  • DHL
  • UPS

The courier used for your order may depend on your location, parcel size, service availability, and delivery requirements.

4. Working Days

Delivery estimates are calculated in working days.

Working days generally exclude:

  • Weekends
  • Public holidays
  • National holidays
  • Courier non-operational days

Orders placed near weekends or public holidays may therefore require additional delivery time.

5. Order Tracking

Where tracking is available, tracking details may be provided after your order has been dispatched.

Please allow some time for the courier’s tracking system to update after receiving your shipment.

Tracking information may include:

  • Courier name
  • Tracking number
  • Current shipment status
  • Estimated delivery progress

6. Delivery Delays

While we make every effort to ensure orders arrive within the estimated delivery period, delays may occasionally occur due to circumstances outside our control.

Possible causes include:

  • Severe weather
  • Courier network delays
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete addresses
  • Transportation disruptions
  • Natural disasters
  • Security restrictions
  • Other unforeseen circumstances

Delivery times provided on our website are estimates and are not guaranteed unless specifically stated otherwise.

7. Correct Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

  • Full name
  • Street address
  • Apartment or unit number, if applicable
  • City
  • State
  • Postal or ZIP code
  • Phone number

TheShellSmith cannot guarantee successful delivery if incorrect or incomplete shipping information is provided.

8. Address Changes

If you need to change your shipping address, the change must be requested before your order has been dispatched.

Once an order has been handed over to DHL, UPS, or another courier provider, we may not be able to change the delivery address.

Additional courier fees may apply if an address correction or redirection is possible.

9. Failed Delivery Attempts

If the courier cannot successfully deliver your parcel, they may:

  • Attempt delivery again
  • Leave delivery instructions
  • Hold the package at a local facility
  • Return the parcel to the sender

Customers should follow any instructions provided by the courier regarding missed deliveries.

Additional shipping charges may apply if an order must be shipped again because of an incorrect address, unsuccessful delivery attempts, or failure to collect the parcel.

10. Damaged Packages

We recommend inspecting your package when it arrives.

If the parcel appears significantly damaged during transit, please keep the original packaging and take clear photographs of:

  • The outer packaging
  • Shipping label
  • Damaged areas of the parcel
  • The product itself

This information may be required when reviewing a shipping-related claim.

11. Lost Packages

If tracking shows that your order has been delivered but you cannot locate it, please first check:

  • Around your delivery location
  • With household members
  • With neighbors
  • With building reception or security
  • Any safe location used by the courier

If the parcel still cannot be located, the shipment may need to be investigated with the relevant courier.

12. Multiple Packages

Some orders containing multiple products may be shipped in more than one parcel.

In these cases, packages may arrive separately and may have different tracking numbers or delivery dates.

13. Shipping During Promotional Periods

During sales, product launches, seasonal promotions, or other high-volume periods, order processing and delivery may take slightly longer than usual.

We appreciate your understanding during these periods.

14. Delivery Time Summary

For convenience, our standard estimated delivery schedule is:

Same City: 24–48 Hours
Same State: Approximately 2 Working Days
Different State: Approximately 3–5 Working Days

All delivery times are estimates and may vary depending on courier operations and circumstances outside TheShellSmith’s reasonable control.